Shipping and delivery times
Clear information on shipments, delivery times and order management on TusciaShop.
On this page dedicated to shipping and delivery times of TusciaShop you will find all the essential information to know how order delivery works, what are the shipping times, how to track the package and what to do in case of problems.
Shipments and delivery times: order preparation
After confirmation of payment, the order is prepared and entrusted to the courier. Preparation times are generally 1–2 working days.
Shipping times and delivery times in Italy
- 2–4 business days for most destinations
- 3–6 working days for particular islands or locations
The delivery times indicated are average and may vary depending on the courier.
Shipping costs and delivery times before payment
Shipping costs are always shown transparently before payment, both in the cart and during checkout.
Shipment tracking and delivery status
When the order is shipped, you will receive a communication with the tracking code to monitor the status of the shipment until final delivery.
Shipping problems and failed delivery
If the courier fails to deliver the package, he can try again or leave instructions for collection or return. If you have any difficulty, please contact us via Contacts page.
Delays in shipments and extended delivery times
Any delays may depend on logistical causes or holiday periods. If the package arrives damaged or a product is missing, contact us within 48 hours.
Official information on shipping and delivery
For information on consumer rights relating to the delivery of online purchases, you can consult the website of European Commission .
We recommend that you always check the shipping address entered when ordering and to check any communications received after purchase. Correct and complete information helps reduce delays, they facilitate delivery and make the shipping process faster and more efficient.